All customers can cancel their orders any time up to 7 calendar days from the day on which you receive the goods, by approving the return through a “purchase return” document. We will process your refund within 7-10 days of receipt of the returned Goods.

Any products that have been mentioned under clearance price, discontinued or made obsolete will not be considered for return.

To notify us that you wish to cancel/return, please email us at support@signsouk.com with the details of your invoice. Refunds of any transaction amount against any purchase through this website will be refunded through the original mode of payment or the customer may keep the cash on account pertaining to their next purchase.

We focus on sourcing high-grade quality products. If incase there arises any situation of a damaged goods/items/products the warranty or guarantee claims should carried out through Sign Souk. The material will be thoroughly checked by us before accepting the product. The claims are accepted only when it is found to be a manufacturing defect.

Note: You must take reasonable care of the Goods whilst in your possession and they must be returned to us before we can issue your refund. Any damage noticed during this process; the refund/order cancellation will not be initiated.

Faulty, Damaged or Incorrectly Supplied Goods

If you purchase a product from us which is found to be faulty, damaged or incorrectly supplied, we will, at our discretion, supply a replacement product or provide you with a refund.

Please return the goods to us by one of the following methods:

(i) By hired delivery service: You are advised to intimate us by email or telephone. When returning items this way, we will not be responsible for any loss or damage to them in transit and, therefore, we strongly recommend that you use a recorded and appropriately insured delivery service. If returned products are lost or damaged in transit, we reserve the right to not to refund any amounts attributable for such loss or damage.

(ii) Goods Collection by us: We can arrange collection from you free of charge only from the place where delivery was originally made. In all cases, our delivery-note or other proof of purchase must accompany the returned product. Upon receipt of the product, we will examine it, or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product as per the stock availability or refund your money within 7-10 days.